Wednesday, May 9, 2007

Preparing Indians as they go global


Thousands of Indians leave the country everyday, but how many of them step into the airplane, ready to face the world ? 12,000 metres above sea level and hundreds of kilometres away from home? Like shoals of fish out of water, these people need guidance and help on how to keep their feet on the ground, their toes warm, their lives fun and their business in top form.
'Our company has grown by leaps and bounds. We started looking beyond India for expansion. Opportunities to establish links and services abroad are aplenty but we aren't sure if our people are capable of performing in the same fashion if placed in another country', says K Manoj, CEO of a BPO company headquartered at Anna Nagar.
From pre-departure orientation to in-flight etiquette, searching for a place to live, tables to eat and places go, to knowing cultures and respecting traditions. From establishing the business and actually running it, to learning the ropes and not failing on hopes, Indian IT professionals are in need of assistance on how to be an Indian in the fast-paced global scenario.
For eleven years now, Global Adjustments, a Chennai-based cross cultural training and destination services organisation has been involved in easing the passage of expatriates to India. In the recent past, the company has also taken up the challenge of helping Indian professionals leaving the country, to work or to simply explore the world, by providing training and orientation programmes to hone their communication, social and business skills. Introduction to the customs, practices and traditions of the country of destination is given by the company's pool of resource persons, composed of different nationalities. Courses on table manners, cultural etiquette, creative thinking and organisational skills form part of Global Adjustment's interactive programmes.
'Global Adjustments has trained thousands of Indian professionals,' says its CEO, Ranjini Manian. 'We offer unique, tailor-made courses presented by skilled expatriate and Indian trainers to help prepare Indians interact with clients, travel and work in the western world, in an effective cross cultural mode,' she adds.
Saritha, part of a team of eight young men and women heading to UK to be part of their company's global operation on IT solutions appreciate the fact that they are given the much needed boost in self-confidence with courses offered by companies and organisations like Global Adjustments. 'It is important that we have ourselves oriented and informed on what to expect and how to behave when we reached our country of destination because when we reach the place, we are on our own. And it is difficult to perform our job well when we have other constraints, socially and professionally', she says.
Stepping out of the country, these young professionals serve as ambassadors of India to the world. Their performance and bahaviour speaks of the country and its people back home.
Spoken English and telephone etiquette for call centre employees, social and business orientation for BPO professionals, and cultural immersion to business persons traveling abroad, all aimed at enabling professionals hit the ground running in a new environment and increase their productivity from day one are provided to prepare Indians take the challenge that the world outside offers.
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Published in Newstoday, 13 January 2007, page 3.

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